Support Resources: Students and Employees

• Mental health and counseling services are available to students in a range of formats. Looking to connect with a counselor? MySHR provides many options for accessing services, including “Let’s Talk” appointments that provide 30-minute connections with therapists. Several times are offered each week, and Let’s Talk does not involve paperwork or formal intake–just sign up, and have a conversation (does not constitute psychotherapy services.) Appointments for cultural communities and academic embedded locations are available for students as well.
• All services are provided by licensed clinicians who are faculty in the Department of Psychiatry and Behavioral Sciences at Keck Medicine of USC.
• Call 24/7 number:  (213) 740-9355

• The USC WorkWell Center (formerly known as the Center for Work and Family Life) provides programs, resources, and services to USC benefits-eligible faculty, staff, and their dependents, as well as post-docs and retirees, that help them thrive in all areas of work-life wellness. 
• USC cares about and values the health and well-being of its most important asset – you – which is why the WorkWell Center is here to support and empower faculty and staff through a variety of confidential, free, and convenient services.
• Call: (213) 821-0800

• Care for the Caregiver (C4C) is a comprehensive program, in collaboration with the Department of Psychiatry and the Behavioral Sciences in the Keck School of Medicine, designed to ease potential work environment stress for our dedicated health care staff. Programs for employees and faculty include emotional well-being support through an emotional support hotline, peer support, Schwartz Rounds, support groups, and workshops as well as wellness activities that include financial assistance and massages. 
• See the resources sheet for Keck employees
• For more information on C4C, please send an email to CareForTheCaregiver@med.usc.edu or call 323-865-9897.

Helping members of our USC community navigate complex issues.

• Campus Support & Intervention (CSI) is an office within the Office of Campus Wellbeing and Crisis Intervention. CSI staff members assist students, faculty and staff in navigating complex issues. Whether you are seeking support for yourself or someone else, CSI staff members are available to help you problem solve, understand options and connect with resources. Please note that the department is not an emergency resource and is not available 24/7. In case of an emergency, please contact the Department of Public Safety at 213-740-4321.
• CSI staff members connect with members of the USC community when they need support in achieving their academic, professional and/or personal goals. Staff can provide consultation over the phone to learn more about your individual situation, provide guidance and help you connect with relevant campus and community resources.
• If you would like to get in touch with a CSI staff member, email uscsupport@usc.edu or call (213) 740-0411.
• Trojans Care for Trojans (TC4T) is an initiative within the Office of Campus Wellbeing and Crisis Intervention that empowers USC students, faculty and staff to take action when they are concerned about a fellow Trojan challenged with personal difficulties. This private and anonymous request form provides an opportunity for Trojans to help a member of our Trojan Family.
• Note: If you are concerned about someone who has experienced sexual/gender-based harm, please contact the confidential services at Relationship & Sexual Violence Prevention and Services in USC Student Health (213-740-9355/WELL).  If you would like to report an instance of sexual/gender-based harm, you can contact the EEOTIX Office (213-740-5086).
• Each TC4T submission will be reviewed and responded to by a staff member from Campus Support & Intervention (CSI) within the Office of Campus Wellbeing and Crisis Intervention. For more information, contact CSI at (213) 740-0411.

• The Office of the Ombuds is a safe and confidential place to share any USC conflict-related issues and concerns. The term “ombuds” may be unfamiliar as it originally stems from a Swedish word, “ombudsman.” Essentially, ombuds are designated “neutrals” who facilitate the informal resolution of conflict. The ombuds at USC are trained by the International Ombudsman Association and operate under the pillars of confidentiality, impartiality, informality and independence.
• Ombuds will work with you by impartially listening to your concerns, providing neutral perspectives, brainstorming possible options, weighing strategies, identifying relevant policies and resources, and providing conflict and communication coaching. Additionally, the ombuds can provide conflict management assistance by facilitating conversations and mediating issues.
• To make an appointment with the University Park Campus ombuds, please call (213) 821-9556 or email upcombuds@usc.edu. To make an appointment with the Health Sciences Campus ombuds, please call (323) 442-0382 or email hscombuds@usc.edu.
• Please note that we are not an emergency resource and are not available 24/7. In case of an emergency, please contact the Department of Public Safety at (213) 740-4321.

Classes and practice groups are available to all members of the USC community through the Mindful USC initiative.

USC’s Office of Religious & Spiritual Life sponsors a variety of opportunities for exploring the spiritual dimensions of your life and learning, and connection to faith-based community support.